Quality and risk Management in Industry 4.0

The aim of the course is to provide students with an understanding and practical application of the principles, concepts, standards and tools for quality and risk management in I4.0 practice, with the aim of achieving the satisfaction of all stakeholders.

Upon completion of the course, students will be able to: - Explain the importance of quality and risk management under I 4.0 - Apply quality and risk management standards - Apply and critically review the results of the applied quality and risk management methods and techniques under I 4.0. - Improve quality and mitigate risk within I 4.0.

Quality management and business process management. Quality Management and Organizational Performance. Quality management standards (ISO 9000, AS9100, ISO / TS 16949). Quality management principles. TQM Methods, Techniques and Tools (Fish Bone Diagram, Pareto Analysis, QFD, TRIZ, Tagucci Methods, DOE, NGT, SIPOC, PDPC, DOE, 8D ...) in I 4.0. Challenges to Implementing TQM - 11 Axes of Q4.0 7. Risk Management Standards (ISO 31000, ISO / IEC 27000). Risk management methods, techniques and tools (FTA, ETA, FMEA, HAZOP, RGM, BBN, Test, HRA, etc.). Safety and Security in I 4.0. Risk in I 4.0. Insurance. Business Sustainability and Risk Management.

Practical training involves the analysis of case studies, the establishment of QMS and ISMS documentation, and the application of quality, risk and risk management methods, techniques and tools to data collected in real industrial systems.

-

Spasojevic Brkic, V., Milanovic, D., Knezevic, S., Lazic, D., & Milanovic, T. (2012). Quality management system and business performance. Belgrade: University of Belgrade, Faculty of Mechanical Engineering. Handouts from lectures and tutorials.

Total assigned hours: 90

New material: 30
Elaboration and examples (recapitulation): 15

Auditory exercises: 10
Laboratory exercises: 0
Calculation tasks: 0
Seminar paper: 0
Project: 20
Consultations: 0
Discussion/workshop: 0
Research study work: 0

Review and grading of calculation tasks: 0
Review and grading of lab reports: 0
Review and grading of seminar papers: 0
Review and grading of the project: 0
Test: 5
Test: 0
Final exam: 10

Activity during lectures: 10
Test/test: 20
Laboratory practice: 0
Calculation tasks: 0
Seminar paper: 0
Project: 40
Final exam: 30
Requirement for taking the exam (required number of points): 30

Goetsch, D. L., & Davis, S. B. (2016). Quality management for organizational excellence: Introduction to total quality (8th ed.). Upper Saddle River, NJ: Pearson.; Jacob D. (2018) Quality 4.0 Impact and Strategy Handbook, LNS Research. SAS Institute.; Voehl, F., Harrington, H. J., Mignosa, C., & Charron, R. (2013). The lean six sigma black belt handbook: tools and methods for process acceleration. Productivity Press.; Schou, C., & Hernandez, S. (2014). Information Assurance handbook: Effective computer security and risk management strategies. McGraw-Hill Education Group.; Popovic, B., Klarin, M., & Veljkovic, Z. (2008). Six-sigma system in realization of process results - Processing for Six Sigma. Belgrade: University of Belgrade, FME. (in serbian)